Returns and refunds

🔁 Refund & Cancellation Policy
Booking Deposits

All booking deposits are NON-REFUNDABLE. Deposits are required to secure your reservation and remove the vehicle from availability.

Deposits may be transferred one time to a new booking date if notice is given at least 48 hours before your scheduled pickup time.

Cancellations

Cancellations made 48 hours or more in advance will receive a credit toward a future booking

Cancellations made less than 48 hours before pickup will not receive a refund or credit

No-shows will result in loss of deposit and possible additional fees

Same-Day Cancellations

Same-day cancellations are non-refundable under all circumstances

Early Returns

No refunds will be issued for early returns. Once the rental period begins, you are responsible for the full booking duration.

Company Cancellations

If Crayzo Fleets cancels your reservation due to vehicle issues or availability:

You will receive a full refund, or
You may choose to transfer your booking to another available vehicle

🚘 Vehicle Return Policy


All vehicles must be returned:

On time (late fees apply after grace period)
With the same fuel level provided at pickup
In the same condition (no damage, excessive dirt, or missing items)

Failure to follow return guidelines may result in additional charges and/or deductions from your deposit.

💳 Security Deposit Policy

A $250 refundable security deposit is required for all rentals.

This deposit is collected to cover:

Vehicle damage

Late returns

Fuel differences

Cleaning fees (including smoking)

Tolls, tickets, or violations

Deposit Refunds

Your deposit will be refunded if:

The vehicle is returned on time
There is no damage
Fuel level is correct
No violations or extra charges are incurred

Deposits are typically released within 24 hours, but may take 2–10 business days to appear depending on your bank.

Deposit Deductions

The deposit may be partially or fully withheld for:

Damages to the vehicle

Excessive cleaning or smoking in the vehicle

Late returns

Missing fuel

Unpaid tolls or tickets

📌 Agreement
By booking with Crayzo Fleets, you agree to all terms listed above regarding cancellations, refunds, vehicle use, and deposits.